Our Company Promise
We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.
The Southwest Airlines’ Digital Product Intern may be asked to support a variety of projects within the Digital Product Team. This Team provides the opportunity to support strategic initiatives and collaborate across Teams and Departments. The Digital Product Intern will gain hands-on experience in product management through a rotational opportunity across our Digital Product teams, providing exposure to the end-to-end Customer journey from shopping and booking through loyalty, day of travel, servicing, and inflight experiences. The intern will partner with Product Owners & Managers and cross-functional teams to learn how digital products are imagined, prioritized, designed, delivered, and measured, while participating in product discovery, roadmap and backlog discussions, Agile ceremonies, and analysis of Customer and product performance insights. This internship ends with a capstone presentation with Department Leaders and other key Stakeholders in which the Intern identifies a meaningful cross-product Customer opportunity and presents a product recommendation and proposed measure of success to Digital Product Leadership.
Duties and Responsibilities
The duties and responsibilities of the Digital Product Intern may include, but are not limited to:
- Support the Frontline Employee Advisory Board through meeting content development, feedback gathering, synthesizing insights, and making recommendations.
- Assist with the implementation of strategic initiatives, including requirements gathering, defining acceptance criteria, providing input on training materials, and go-live support.
- Help facilitate interactions between frontline representatives and senior leadership.
- Conduct research on new technology solutions, manage vendor relationships, and develop business cases.
- Absorb available information and opinions, construct hypotheses, and apply ingenuity and creativity throughout the project life cycle.
- Anticipate and resolve issues and problems proactively.
- Leverage departmental resources to gather relevant information and connect diverse data to develop actionable insights.
- Diagnose issues effectively and make realistic, high-quality recommendations to working teams and leaders.
- Communicate proactively with stakeholders and project teams to ensure timely project delivery.
- Collaborate with others to build communication plans.
- Develop and deliver effective presentations, sharing results and telling the story behind the data while fielding questions.
- Identify Customer Friction and opportunities across product areas.
- Connect insights that may not be visible within a single product team.
- May perform other job duties as directed by leaders.
