Direct strategic, customer specific initiatives, which deliver value added services through the execution of client specific business planning Own the customer relationship entirely and facilitate high level contacts and decision makers Coordinate and influence superior customer service delivery by developing and maintaining solid intercompany relationships Develop and monitor client financial performance including renewal planning, negotiation and profitability levels Consistently exceeds objectives for profitability and persistency Secure new business through marketing and effective product and service expansion Participates and leads the RFPs and finalist presentations for their specific accounts.(NBEA situations) Recognized as a subject matter expert for products, service and technology aspects Establish and maintain solid and appropriate relationships with customers and consultants Preparation for, and participation in, new business site visits and finalist presentations Provide feedback to management and other Sr. SAEs to facilitate best practices on issues Maintain a high level of healthcare industry knowledge as well as customer’s industry
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