In addition to personally performing routine teller duties, and under the direction of the Branch Manager and Assistant Branch Manager, manages the daily operations of a mid-to-large sized banking office teller line to include individual performance assessments for a staff of tellers. Identifies potential financial needs for customers and prospects and based on that identification, personally makes referrals to the platform and coaches’ tellers on the referral process so that they also participate.
Management responsibilities include setting and communicating performance standards, establishing strategies and employing tactics to achieve success, and coaching teller staff. May also participate in the recruitment and interview processes for new tellers.
Acts in a management capacity with regards to reviewing and approving certain transactions above the limits and authority levels of teller staff. Maintains direct control of cash within prescribed limits and charged with mastering use of the cash forecasting system in an effort to maximize availability while minimizing risk.
Following established policies and procedures, also personally performs routine teller duties as outlined:
- Process deposits to customer accounts; includes verification of cash, verification of endorsements, and providing customers with receipts
- Cash checks for customers and non-customers
- Process and properly record the sale of monetary instruments (i.e. official bank checks)
- Process foreign currency purchases and sales
- Redeem savings bonds
- Properly file all government-mandated reports related to large cash transactions and the sale of all monetary instruments
- Process various types of loan payments
- Assist with providing customers with access to safe deposit area
Actively engages in the sales process by identifying potential financial needs for customers and non-customers alike and makes appropriate referrals of such leads to the platform staff for follow-up. Also manages the tellers’ participation in the referral process through monitoring and coaching.
Balancing policy and procedure with appropriate judgement, makes decisions that are mutually beneficial to the bank and the customer. If written policy is unclear or there is any uncertainty, the teller manager should seek guidance from his/her assistant branch manager, branch manager, regional manager, or if necessary, Retail Administration.