Tellers Perform a variety of routine teller duties to include processing transactions, identifying basic potential financial needs and based on that identification, making referrals to the platform area as appropriate
Major Responsibilities:
Following established policies and procedures, performs routine teller duties:
- Process deposits to customer accounts; includes verification of cash, verification of endorsements, and providing customers with receipts
- Cash checks for customers and non-customers
- Process and properly record the sale of monetary instruments (i.e. official bank checks)
- Process foreign currency purchases and sales
- Redeem savings bonds
- Properly file all government-mandated reports related to large cash transactions and the sale of all monetary instruments
- Process various types of loan payments and credit card cash advances
- Assist with providing customers with access to safe deposit area, as applicable based on branch configuration
- Actively engages in the sales process by identifying potential financial needs for customers and non-customers alike and makes appropriate referrals of such leads to the platform staff for follow-up
- Other duties as required
- Incumbent should be able to adhere to defined policies and procedures but if/when written policy is unclear or there is any uncertainty, the incumbent seeks guidance from their immediate supervisor.