450 Brookline Ave, Boston, MA 02215
Administration Support/Customer Service
PTL Remote: 2-3 days remote/wk
The Program Coordinator (PC) in the Division of Women’s Cancers, Breast Oncology Center (BOC), supports various clinical programming activities in the department (e.g., Young and Strong, the program for young adults with breast cancer, and EMBRACE, the program for patients with metastatic breast cancer, as well as other clinical programs). The PC introduces new patients to the programs, connects patients with support and resources throughout the cancer care trajectory, and leads Communications projects for the programs (including but not limited to monthly/annual newsletters, website updates, social media outreach). Additionally, the PC may assist with the ongoing assessment, improvement, and expansion of the clinical reach and impact on patient care that these programs have. The Program Coordinator I must be self-directed with exceptional problem-solving skills.
Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS and related diseases. We strive to create an inclusive, diverse, and equitable environment where we provide compassionate and comprehensive care to patients of all backgrounds, and design programs to promote public health particularly among high-risk and underserved populations. We conduct groundbreaking research that advances treatment, we educate tomorrow’s physician/researchers, and we work with amazing partners, including other Harvard Medical School-affiliated hospitals.
PRIMARY DUTIES AND RESPONSIBILITIES:
As directed, meet/contact eligible patients from BOC clinical programs, including all required follow ups (e.g., follow up email 3-week check-in, etc.), at the main campus and satellite sites, and document interactions in the program database. Related tasks may include:
Connect with patients virtually or in-person, depending on clinic location, and provide and review program materials and services
Make referrals, as needed, including genetic counseling, fertility consultation, social work/psychiatric counseling, sexual health consultation, nutrition/complementary therapy, and survivorship programs and services.
Address calls from the central program telephone line. Call dependent, PC I will provide patient navigation and case management services to patients as needed
Provide administrative support for patient-centered offerings such as the virtual support groups, dedicated patient programming, etc.
Support the continued expansion of programming to satellite sites, which may include helping with the administrative needs and updating already existing structured support services lists for patients and their caregivers in our target area (main and satellite sites)
Be the primary point person for Program Communications:
Curation and distribution of monthly + annual newsletters
Review, edits, and writing of program materials (guidebooks and resource packets)
Updates to program’s Weebly sites (updating upcoming events, webinars, new information/resources)
Communication with BOC Program Manager to share programs + resources via social media
Work with the program manager to lead specific areas of the program, e.g., survivorship navigation for all young adults and the annual patient forum series.
Attendance and support with the planning and execution of patient programming, often hosted in evening hours (90mins). Including, for example, engagement in the EMBRACing Young and Strong (EY&S) Community—supporting young patients with metastatic breast cancer.
As needed, assist with the ongoing evaluation of main campus services and program expansion, which may include tracking and assessing numbers served, initiating and following up on surveys as needed, etc.
As needed, support the corresponding Cohort research teams with explaining studies to patients and completing consent forms.
KNOWELDGE, SKILLS AND ABILITIES:
Must have excellent written and verbal communication and interpersonal skills.
Must be able to communicate with patients and staff effectively, with sensitivity and thoughtfulness.
Must have prior health education or clinical experience and data management experience.
Strong organizational skills and ability to work independently required.
Position requires the ability to use computers frequently and to use multiple programs including Microsoft Office, Zoom, and Mass General Brigham hospital systems.
BA/BS required. Advanced degree in public health, social work, or administration a plus.
Previous experience with Access and other research administration software programs is preferred.
At Dana-Farber Cancer Institute, we work every day to create an innovative, caring, and inclusive environment where every patient, family, and staff member feels they belong. As relentless as we are in our mission to reduce the burden of cancer for all, we are equally committed to diversifying our faculty and staff. Cancer knows no boundaries and when it comes to hiring the most dedicated and diverse professionals, neither do we. If working in this kind of organization inspires you, we encourage you to apply.
Dana-Farber Cancer Institute is an equal opportunity employer and affirms the right of every qualified applicant to receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, national origin, sexual orientation, genetic information, disability, age, ancestry, military service, protected veteran status, or other groups as protected by law.