US/Asia Associate Transfer Program, Client Service (Fluency in Korean, Japanese or Mandarin Preferred – Immediate Start)
Location: New York
AlphaSights was born with a purpose: to unlock human knowledge and power progress. From our state-of-the-art offices in nine major world cities, we connect business leaders seeking knowledge with the experts who possess it. We’re one of the fastest-growing global companies, employing 1500+ colleagues from 60+ nationalities.
What we do
We operate at the heart of the global knowledge economy, providing a suite of knowledge-on-demand services to investment funds, consultancies, Fortune 500 companies and nonprofits. Our clients use our services when evaluating critical investment and business decisions. We connect them with industry experts who possess specific knowledge that is otherwise unavailable to them.
We’re a fast-paced, client-driven service organization. We respond to client inquiries within minutes and deliver within hours. When deadlines are tight, and when robust insight is make or break, our clients count on us.
Client Service Associate Role
As a client service associate, you’ll have a clear focus on client service and revenue generation. You’ll be the connection point between our clients and industry experts. After initial training at our New Joiner Academy and on the desk, you’ll start fielding incoming briefs from the clients assigned to you. You’ll spend a large portion of your time on the phone and email, identifying the best experts to suit your clients’ needs. Once you’ve found the right expert, you’ll connect them with our clients across various formats (e.g., interviews, in-person meetings, surveys, etc.).
We are seeking a bilingual Client Service Associate with a preference of being fluent in Korean, Japanese, or Mandarin to participate in a unique global mobility program that offers you the opportunity to experience working within two of the AlphaSights’ offices based in world-class cities. You’ll work within our New York Client Service team for a 6-12 month immersive experience featuring significant training and professional development before permanently relocating into one of our growing Asia offices where you’ll leverage your cross-cultural learnings to maximize client & firm outcomes.
- Understand client needs and the available expert pool for the project
- Source and engage experts using our internal database and external digital directories
- Match client briefs with the most relevant experts and appropriate interaction formats
- Schedule and manage all client-to-expert interactions
- Deliver an excellent client experience through fast, accurate recommendations and proactive follow-ups with them
Our fast-paced, two-year program is a fantastic springboard for ambitious graduates who want to embark on an accelerated commercial career. After two years, associates are eligible for manager promotion, providing them with leadership responsibilities over 2-5 people early in their career. After a further three years, they are eligible for promotion to vice president, entrusted with running a multi-million-dollar book of business. Our alumni go on to top graduate programs and top-tier employers worldwide.
- A bachelor’s degree, with strong academic credentials and noteworthy extracurriculars
- No prior work experience is necessary, but relevant internships and other evidence of interest in business and a commercial career are desirable
- Alignment with our values: we look for driven, results-orientated, adaptable, humble and empathetic individuals
- Must be fluent in English. Fluency in Korean, Japanese, or Mandarin is preferred but not required
- Candidates must be authorized to work in the US or have OPT/CPT eligibility due to the training stay in New York.
The ideal candidate is authorized to work in one of our Asia offices dependent upon their fluency.
- Japanese Fluency: Transfer to Tokyo office (must be authorized to work in Japan- employer will not sponsor work visas for this location)
Compensation and benefits
- Average total first year compensation: $85,000 consisting of (i) $70,000 base salary and (ii) $15,000 median commission based on performance
- 17 vacation days, 10 company holidays & business closure during winter holiday week
- Coverage for up to 90% of your medical premiums and 75% of your dental and vision insurance premiums
- 401(k) match – 4% of your total compensation matched dollar-for-dollar
- Option to WFH Thursday and Friday
Perks: Subsidized lunch, complimentary breakfast & snacks, corporate gym rates, iPhone and MacBook Pro for work
AlphaSights is an equal opportunity employer. Read more about our commitment to DEI here.